Frequently Asked Questions

Questions our users ask the most.

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30 articles in this collection
Written by Islam Essam and Laurent Lemaire

Why there are more Backup Log files on my Storage than expected?

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Written by Laurent Lemaire
Updated over a week ago

My database server doesn't allow external connections. Can I back it up?

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Written by Laurent Lemaire
Updated over a week ago

How to back up private and internal databases?

Back up privately/internally-accessible databases (MySQL, PostgreSQL, MongoDB) behind firewalls.
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Written by Islam Essam
Updated this week

I'm getting an "Exceeding SimpleStorage quota" message, what should I do?

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Written by Laurent Lemaire
Updated over a week ago

How does data transfer work between server and storage?

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Written by Laurent Lemaire
Updated over a week ago

The displayed Storage Usage seems incorrect, what should I do?

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Written by Laurent Lemaire
Updated over a week ago

How can I restrict/limit the permissions provided to SimpleBackups?

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Written by Laurent Lemaire
Updated over a week ago

Where are my backups stored?

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Written by Laurent Lemaire
Updated over a week ago

Is it possible to download a Snapshot?

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Written by Laurent Lemaire
Updated over a week ago

Common Errors

Some of the errors you may see when using SimpleBackups and how to fix them.
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Written by Islam Essam
Updated over a week ago

What is the Backup Trigger URL?

Explains what the Backup Trigger URL is and how it works.
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Written by Islam Essam
Updated over a week ago

Where are your servers located?

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Written by Laurent Lemaire
Updated over a week ago

How to exclude tables from a MySQL database backup?

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Written by Laurent Lemaire
Updated over a week ago

What are the default flags you use while backing up a MySQL database?

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Written by Laurent Lemaire
Updated over a week ago

What is the "Stand-alone Database Backup Server"?

Our database backup solution for "non-dedicated server" infrastructure, or just for an even easier backup experience.
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Written by Islam Essam
Updated over a week ago

What is a backup retention?

Managing the number of backups you keep
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Written by Laurent Lemaire
Updated over a week ago

Incremental / Differential / Partial Backups?

Back up the files that change, only.
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Written by Islam Essam
Updated over a week ago

Do you offer a discount on annual plans?

Annual plans discount.
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Written by Islam Essam
Updated over a week ago

How long does it take to schedule a backup?

How much time would SimpleBackups save you.
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Written by Islam Essam
Updated over a week ago

Which databases does SimpleBackups support?

The databases you can back up using SimpleBackups.
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Written by Islam Essam
Updated over a week ago

What is meant by SimpleStorage or Free Storage?

Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account. 
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Written by Laurent Lemaire
Updated over a week ago

Is SimpleBackups secure?

How we store sensitive information.
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Written by Laurent Lemaire
Updated over a week ago

Which operating systems does SimpleBackups support?

List of operating systems you can back up.
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Written by Islam Essam
Updated over a week ago

Why did my backup fail?

Some of the reasons that could interrupt your backups.
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Written by Islam Essam
Updated over a week ago

How is your sensitive information handled?

We encrypt all your sensitive information using industry-tested standards.
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Written by Laurent Lemaire
Updated over a week ago