Frequently Asked Questions

Questions our users ask the most.

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16 articles in this collection
Written by Islam Essam and Laurent Lemaire

Common Errors

Some of the errors you may see when using SimpleBackups and how to fix them.
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Written by Islam Essam
Updated over a week ago

What is a backup retention?

Managing the number of backups you keep
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Written by Laurent Lemaire
Updated over a week ago

Incremental / Differential / Partial Backups?

Back up the files that change, only.
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Written by Islam Essam
Updated over a week ago

Do you offer a discount on annual plans?

Annual plans discount.
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Written by Islam Essam
Updated over a week ago

How long does it take to schedule a backup?

How much time would SimpleBackups save you.
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Written by Islam Essam
Updated over a week ago

Which databases does SimpleBackups support?

The databases you can back up using SimpleBackups.
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Written by Islam Essam
Updated over a week ago

What is meant by SimpleStorage or Free Storage?

Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account. 
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Written by Laurent Lemaire
Updated over a week ago

Is SimpleBackups secure?

How we store sensitive information.
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Written by Laurent Lemaire
Updated over a week ago

Which operating systems does SimpleBackups support?

List of operating systems you can back up.
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Written by Islam Essam
Updated over a week ago

Why did my backup fail?

Some of the reasons that could interrupt your backups.
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Written by Islam Essam
Updated over a week ago

How is your sensitive information handled?

We encrypt all your sensitive information using industry-tested standards.
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Written by Laurent Lemaire
Updated over a week ago