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Frequently Asked Questions
Frequently Asked Questions
Questions our users ask the most.
40 articles in this collection
Written by
Islam Essam
and
Laurent Lemaire
Why there are more Backup Log files on my Storage than expected?
Written by
Laurent Lemaire
Updated over a week ago
How to preserve S3 or DigitalOcean Spaces metadata on the files/objects
For cloud storage replication/sync, how to preserve objects' metadata?
Written by
Islam Essam
Updated over a week ago
My database server doesn't allow external connections. Can I back it up?
Written by
Laurent Lemaire
Updated over a week ago
How to back up private and internal databases?
Back up privately/internally-accessible databases (MySQL, PostgreSQL, MongoDB, Redis) behind firewalls.
Written by
Islam Essam
Updated over a week ago
What can you back up with SimpleBackups?
Written by
Laurent Lemaire
Updated over a week ago
I'm getting an "Exceeding SimpleStorage quota" message, what should I do?
Written by
Laurent Lemaire
Updated over a week ago
How does data transfer work between server and storage?
Written by
Laurent Lemaire
Updated over a week ago
PostgreSQL Backup Privileges Issues
How to grant enough permissions to your postgres user to create a backup.
Written by
Islam Essam
Updated over a week ago
How to download individual files when backing up all databases
You can download individual backup files when backing up all databases.
Written by
Islam Essam
Updated over a week ago
How to free up SimpleStorage space and purge backups
How to reclaim storage space from SimpleStorage and remove backups
Written by
Islam Essam
Updated over a week ago
The displayed Storage Usage seems incorrect, what should I do?
Written by
Laurent Lemaire
Updated over a week ago
Can I back up a whole S3 bucket or another cloud storage?
Can I create an archived backup of an S3 bucket or a similar cloud storage?
Written by
Laurent Lemaire
Updated over a week ago
Can I connect multiple "Cloud Providers" within the same account?
Written by
Laurent Lemaire
Updated over a week ago
What happens if my account on SimpleBackups is compromised?
Written by
Islam Essam
Updated over a week ago
Connect Vultr to SimpleBackups for Snapshots
How to generate Vultr API credentials and whitelist SimpleBackups IP addresses.
Written by
Laurent Lemaire
Updated over a week ago
How can I restrict/limit the permissions provided to SimpleBackups?
Written by
Laurent Lemaire
Updated over a week ago
Restore Droplet Snapshot on DigitalOcean
How to restore DigitalOcean Droplet Snapshot to DigitalOcean.
Written by
Islam Essam
Updated over a week ago
Where are my backups stored?
Written by
Laurent Lemaire
Updated over a week ago
Is it possible to download a Snapshot?
Written by
Laurent Lemaire
Updated over a week ago
What is the Backup Trigger URL?
Explains what the Backup Trigger URL is and how it works.
Written by
Islam Essam
Updated over a week ago
Where are your servers located?
Written by
Laurent Lemaire
Updated over a week ago
How to exclude tables from a MySQL database backup?
Written by
Laurent Lemaire
Updated over a week ago
What are the default flags you use while backing up a MySQL database?
Written by
Laurent Lemaire
Updated over a week ago
What is a "Serverless Database Backup"?
Our database backup solution for "non-dedicated server" infrastructure, or just for an even easier backup experience.
Written by
Islam Essam
Updated over a week ago
What is a backup retention?
Managing the number of backups you keep
Written by
Laurent Lemaire
Updated over a week ago
Incremental / Differential / Partial Backups?
Back up the files that change, only.
Written by
Islam Essam
Updated over a week ago
How long does it take to schedule a backup?
How much time would SimpleBackups save you.
Written by
Islam Essam
Updated over a week ago
Which databases does SimpleBackups support?
The databases you can back up using SimpleBackups.
Written by
Islam Essam
Updated over a week ago
What is meant by SimpleStorage or Free Storage?
Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account.
Written by
Laurent Lemaire
Updated over a week ago
Is SimpleBackups secure?
How we store sensitive information.
Written by
Laurent Lemaire
Updated over a week ago
Which operating systems does SimpleBackups support?
List of operating systems you can back up.
Written by
Islam Essam
Updated over a week ago
Why did my backup fail?
Some of the reasons that could interrupt your backups.
Written by
Islam Essam
Updated over a week ago
Billing & Subscriptions
How to cancel my account?
Written by
Laurent Lemaire
Updated over a week ago
Understanding SimpleBackups Pricing
Written by
Laurent Lemaire
Updated over a week ago
What is included in the Free plan?
You can back up one project on the free plan.
Written by
Islam Essam
Updated over a week ago
My payment failed, what should I do?
Written by
Laurent Lemaire
Updated over a week ago
Can I change plans?
You can upgrade or downgrade to another plan at any time in your account settings.
Written by
Laurent Lemaire
Updated over a week ago
How to redeem a coupon?
Enter your coupon code to activate the discount from your settings page.
Written by
Laurent Lemaire
Updated over a week ago
What happens if I go over my plan limit?
If you exceed your plan limit you will have the option to either upgrade to a higher plan or free up some resources.
Written by
Islam Essam
Updated over a week ago
Do you offer a discount on annual plans?
Annual plans discount.
Written by
Islam Essam
Updated over a week ago