Frequently Asked Questions

Questions our users ask the most.

30 articles in this collection
Written by Islam Essam and Laurent Lemaire

Why there are more Backup Log files on my Storage than expected?

Written by Laurent Lemaire
Updated over a week ago

My database server doesn't allow external connections. Can I back it up?

Written by Laurent Lemaire
Updated over a week ago

How to back up private and internal databases?

Back up privately/internally-accessible databases (MySQL, PostgreSQL, MongoDB) behind firewalls.

Written by Islam Essam
Updated this week

I'm getting an "Exceeding SimpleStorage quota" message, what should I do?

Written by Laurent Lemaire
Updated over a week ago

How does data transfer work between server and storage?

Written by Laurent Lemaire
Updated over a week ago

The displayed Storage Usage seems incorrect, what should I do?

Written by Laurent Lemaire
Updated over a week ago

How can I restrict/limit the permissions provided to SimpleBackups?

Written by Laurent Lemaire
Updated over a week ago

Where are my backups stored?

Written by Laurent Lemaire
Updated over a week ago

Is it possible to download a Snapshot?

Written by Laurent Lemaire
Updated over a week ago

Common Errors

Some of the errors you may see when using SimpleBackups and how to fix them.

Written by Islam Essam
Updated over a week ago

What is the Backup Trigger URL?

Explains what the Backup Trigger URL is and how it works.

Written by Islam Essam
Updated over a week ago

Where are your servers located?

Written by Laurent Lemaire
Updated over a week ago

How to exclude tables from a MySQL database backup?

Written by Laurent Lemaire
Updated over a week ago

What are the default flags you use while backing up a MySQL database?

Written by Laurent Lemaire
Updated over a week ago

What is the "Stand-alone Database Backup Server"?

Our database backup solution for "non-dedicated server" infrastructure, or just for an even easier backup experience.

Written by Islam Essam
Updated over a week ago

What is a backup retention?

Managing the number of backups you keep

Written by Laurent Lemaire
Updated over a week ago

Incremental / Differential / Partial Backups?

Back up the files that change, only.

Written by Islam Essam
Updated over a week ago

Do you offer a discount on annual plans?

Annual plans discount.

Written by Islam Essam
Updated over a week ago

How long does it take to schedule a backup?

How much time would SimpleBackups save you.

Written by Islam Essam
Updated over a week ago

Which databases does SimpleBackups support?

The databases you can back up using SimpleBackups.

Written by Islam Essam
Updated over a week ago

What is meant by SimpleStorage or Free Storage?

Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account.

Written by Laurent Lemaire
Updated over a week ago

Is SimpleBackups secure?

How we store sensitive information.

Written by Laurent Lemaire
Updated over a week ago

Which operating systems does SimpleBackups support?

List of operating systems you can back up.

Written by Islam Essam
Updated over a week ago

Why did my backup fail?

Some of the reasons that could interrupt your backups.

Written by Islam Essam
Updated over a week ago

How is your sensitive information handled?

We encrypt all your sensitive information using industry-tested standards.

Written by Laurent Lemaire
Updated over a week ago

Billing & Subscriptions

What is included in the Free plan?

You can back up one project on the free plan.

Written by Islam Essam
Updated over a week ago

My payment failed, what should I do?

Written by Laurent Lemaire
Updated over a week ago

Can I change plans?

You can upgrade or downgrade to another plan at any time in your account settings.

Written by Laurent Lemaire
Updated over a week ago

How to redeem a coupon?

Enter your coupon code to activate the discount from your settings page.

Written by Laurent Lemaire
Updated over a week ago

What happens if I go over my plan limit?

If you exceed your plan limit you will have the option to either upgrade to a higher plan or free up some resources.

Written by Islam Essam
Updated over a week ago