SimpleBackups

Laurent Lemaire

Islam Essam

Frequently Asked Questions

What can you back up with SimpleBackups?

Can I connect multiple "Cloud Providers" within the same account?

About SimpleBackups

How to exclude tables from a MySQL database backup?

Our database backup solution for "non-dedicated server" infrastructure, or just for an even easier backup experience.

What is a "Serverless" Database Backup?

What are the default flags you use while backing up a MySQL database?

How to grant enough permissions to your postgres user to create a backup.

PostgreSQL Backup Privileges Issues

You can download individual backup files when backing up all databases.

How to download individual files when backing up all databases

Back up privately/internally-accessible databases (MySQL, PostgreSQL, MongoDB, Redis) behind firewalls.

How to back up private and internal databases?

My database server doesn't allow external connections. Can I back it up?

Decrypt backups step by step using your RSA private key and AES

How to decrypt your AES-encrypted backups?

Restore a file backup on your server or VPS.

How to Restore a File Backup

Backups

How to restore DigitalOcean Droplet Snapshot to DigitalOcean.

How to Restore Droplet Snapshot on DigitalOcean

Is it possible to download a Snapshot?

Can I store my Snapshot on a remote storage?

Snapshots

For cloud storage replication/sync, how to preserve objects' metadata?

How to preserve S3 or DigitalOcean Spaces metadata on the files/objects

I'm getting an "Exceeding SimpleStorage quota" message, what should I do?

How does data transfer work between server and storage?

How to reclaim storage space from SimpleStorage and remove backups

How to free up SimpleStorage space and purge backups

Can I create an archived backup of an S3 bucket or a similar cloud storage?

Can I back up a whole S3 bucket or another cloud storage?

The displayed Storage Usage seems incorrect, what should I do?

Why there are more Backup Log files on my Storage than expected?

Storage

Where are your servers located?

Data Processing Agreement (DPA)

How can I restrict/limit the permissions provided to SimpleBackups?

Security / Privacy

You can back up one project on the free plan.

What is included in the Free plan?

Serverless data transfer usage, SimpleStorage usage, additional data transfer or storage quota.

Understanding SimpleBackups Pricing

How to cancel my account?

My payment failed, what should I do?

You can upgrade or downgrade to another plan at any time in your account settings.

Can I change plans?

Enter your coupon code to activate the discount from your settings page.

How to redeem a coupon?

If you exceed your plan limit you will have the option to either upgrade to a higher plan or free up some resources.

What happens if I go over my plan limit?

Do you offer a discount on annual plans?

Billing & Subscriptions

Documentation

Find answers and get help from Intercom Support and Community Experts

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