SimpleBackups Support
Go to SimpleBackups
All Collections
Frequently Asked Questions
Frequently Asked Questions
Questions our users ask the most.
16 articles in this collection
Written by
Islam Essam
and
Laurent Lemaire
Common Errors
Some of the errors you may see when using SimpleBackups and how to fix them.
Written by
Islam Essam
Updated over a week ago
What is a backup retention?
Managing the number of backups you keep
Written by
Laurent Lemaire
Updated over a week ago
Incremental / Differential / Partial Backups?
Back up the files that change, only.
Written by
Islam Essam
Updated over a week ago
Do you offer a discount on annual plans?
Annual plans discount.
Written by
Islam Essam
Updated over a week ago
How long does it take to schedule a backup?
How much time would SimpleBackups save you.
Written by
Islam Essam
Updated over a week ago
Which databases does SimpleBackups support?
The databases you can back up using SimpleBackups.
Written by
Islam Essam
Updated over a week ago
What is meant by SimpleStorage or Free Storage?
Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account.
Written by
Laurent Lemaire
Updated over a week ago
Is SimpleBackups secure?
How we store sensitive information.
Written by
Laurent Lemaire
Updated over a week ago
Which operating systems does SimpleBackups support?
List of operating systems you can back up.
Written by
Islam Essam
Updated over a week ago
Why did my backup fail?
Some of the reasons that could interrupt your backups.
Written by
Islam Essam
Updated over a week ago
How is your sensitive information handled?
We encrypt all your sensitive information using industry-tested standards.
Written by
Laurent Lemaire
Updated over a week ago
Billing & Subscriptions
The Free Plan
You can back up one project on the free plan.
Written by
Islam Essam
Updated over a week ago
Can I change plans?
You can upgrade or downgrade to another plan at any time in your account settings.
Written by
Laurent Lemaire
Updated over a week ago
How to redeem a coupon?
Enter your coupon code to activate the discount from your settings page.
Written by
Laurent Lemaire
Updated over a week ago
What happens if my subscription expires?
You will be downgraded to the free plan and will be able to use the app as long as you do not exceed the limits of the free plan.
Written by
Laurent Lemaire
Updated over a week ago
What happens if I go over my plan limit?
If you exceed your plan limit you will have the option to either upgrade to a higher plan or free up some resources.
Written by
Islam Essam
Updated over a week ago