Frequently Asked Questions

Questions our users ask the most.

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37 articles in this collection
Written by Islam Essam and Laurent Lemaire

Why there are more Backup Log files on my Storage than expected?

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Written by Laurent Lemaire
Updated over a week ago

How to preserve S3 or DigitalOcean Spaces metadata on the files/objects

For cloud storage replication/sync, how to preserve objects' metadata?
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Written by Islam Essam
Updated over a week ago

My database server doesn't allow external connections. Can I back it up?

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Written by Laurent Lemaire
Updated over a week ago

How to back up private and internal databases?

Back up privately/internally-accessible databases (MySQL, PostgreSQL, MongoDB, Redis) behind firewalls.
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Written by Islam Essam
Updated over a week ago

What can you back up with SimpleBackups?

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Written by Laurent Lemaire
Updated over a week ago

I'm getting an "Exceeding SimpleStorage quota" message, what should I do?

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Written by Laurent Lemaire
Updated over a week ago

How does data transfer work between server and storage?

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Written by Laurent Lemaire
Updated over a week ago

How to download individual files when backing up all databases

You can download individual backup files when backing up all databases.
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Written by Islam Essam
Updated over a week ago

How to free up SimpleStorage space and purge backups

How to reclaim storage space from SimpleStorage and remove backups
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Written by Islam Essam
Updated over a week ago

The displayed Storage Usage seems incorrect, what should I do?

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Written by Laurent Lemaire
Updated over a week ago

Can I backup a whole S3 bucket?

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Written by Laurent Lemaire
Updated over a week ago

What happens if my account on SimpleBackups is compromised?

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Written by Islam Essam
Updated over a week ago

Connect Vultr to SimpleBackups for Snapshots

How to generate Vultr API credentials and whitelist SimpleBackups IP addresses.
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Written by Laurent Lemaire
Updated over a week ago

How can I restrict/limit the permissions provided to SimpleBackups?

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Written by Laurent Lemaire
Updated over a week ago

Restore Droplet Snapshot on DigitalOcean

How to restore DigitalOcean Droplet Snapshot to DigitalOcean.
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Written by Islam Essam
Updated over a week ago

Where are my backups stored?

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Written by Laurent Lemaire
Updated over a week ago

Is it possible to download a Snapshot?

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Written by Laurent Lemaire
Updated over a week ago

What is the Backup Trigger URL?

Explains what the Backup Trigger URL is and how it works.
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Written by Islam Essam
Updated over a week ago

Where are your servers located?

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Written by Laurent Lemaire
Updated over a week ago

How to exclude tables from a MySQL database backup?

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Written by Laurent Lemaire
Updated over a week ago

What are the default flags you use while backing up a MySQL database?

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Written by Laurent Lemaire
Updated over a week ago

What is a "Serverless Database Backup"?

Our database backup solution for "non-dedicated server" infrastructure, or just for an even easier backup experience.
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Written by Islam Essam
Updated over a week ago

What is a backup retention?

Managing the number of backups you keep
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Written by Laurent Lemaire
Updated over a week ago

Incremental / Differential / Partial Backups?

Back up the files that change, only.
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Written by Islam Essam
Updated over a week ago

How long does it take to schedule a backup?

How much time would SimpleBackups save you.
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Written by Islam Essam
Updated over a week ago

Which databases does SimpleBackups support?

The databases you can back up using SimpleBackups.
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Written by Islam Essam
Updated over a week ago

What is meant by SimpleStorage or Free Storage?

Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account. 
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Written by Laurent Lemaire
Updated over a week ago

Is SimpleBackups secure?

How we store sensitive information.
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Written by Laurent Lemaire
Updated over a week ago

Which operating systems does SimpleBackups support?

List of operating systems you can back up.
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Written by Islam Essam
Updated over a week ago

Why did my backup fail?

Some of the reasons that could interrupt your backups.
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Written by Islam Essam
Updated over a week ago